Here are some benefits of gaining a qualification:

· it can be an important next step in your career

· it will involve learning new skills and understanding more about the work you do

· a qualification shows that you can do a job according to the standards expected in your industry

· a qualification gives your employers more confidence in your ability and you’ll probably
be more confident in your ability.

To gain the Certificate IV in Business (Frontline Management) qualification you have to
demonstrate that you have certain skills and knowledge, or competence. In other words
you have to be asssessed as competent in the units that make up the qualification.

As a team leader or supervisor, you may already have gained skills and experience in
‘frontline management’ that can help you to gain the qualification. You may be able to apply
for recognition of these existing skills.

What are competency standards?

Competency standards are used around Australia. They describe what your industry accepts
as effective performance in the workplace. This includes the skills and knowledge you need
to do a job. These standards are divided into units of competency.

Units of competency match particular activities that people carry out at work. You could say
that your job is made up of several units of competency, and the Frontline Management
competencies describe some of the parts of your job that you do as a team leader,
coordinator or supervisor.

Collecting evidence for assessment

Most people have a lot of questions when it comes to assessment, so let’s look at how
assessment works.

First, assessment does not have to be frightening. In the Australian training system you are
able to have a real say in planning how and when your assessment takes place. When you
take an active role you will have more control over the process and the experience will
definitely be more rewarding, and relevant to the work you do.

Assessment means that you will work with your trainer or facilitator to collect evidence about
your skills and knowledge. There will be a range of assessment activities that you will
undertake during the course.

Overview of the Certificate IV in Business (FLM) Qualification

To qualify for the Certificate IV in Business (Frontline Management) to you need to complete
(or demonstrate that you are competent in) the ten units listed below. We have grouped the
units into three broad modules of learning Team Development, Planning and Managing risks.

Module One – Team Development and Effective Workplace Relationships

1. BSBMGT401A Show leadership in the workplace: This unit covers the performance
outcomes required of a supervisor to positively influence individuals within a team.

2. BSBWOR402A Promote team effectiveness: Promoting a positive, strong team culture is
essential for any organisation to achieve success. This unit tells us how you have developed
team goals, plans and objectives that support your organisation’s direction, in consultation
with your team.

3. BSBINN301A Promote innovation in a team environment: What makes an innovative team?
What keeps it working well? What skills are required for innovation?

4. BSBCUS402A Address customer needs: Who are your customers and how do we meet
their needs? The process of analysing and documenting customer needs.

5. BSBLED403A Develop teams and individuals: Here we cover the skills that
supervisors need to help Individuals within a team grow and develop.

6. BSBWOR401A Establish effective workplace relationships: Relationships rely on people
communicating with each other. This unit shows how you improved the communication
in your work team, and with people outside your team.

Module two – Planning work

7. BSBWOR404A Develop work priorities: Developing work priorities is all about planning.
To achieve competency in this unit you will need evidence of your planning, for you and
your work team.

8. BSBMGT402A. Implement operational plan: Operational plans are like the blueprint for the
work that you manage in your job as a team leader. In this unit you will need evidence of
how you make, implement and monitor plans.

Module Three – Managing risks at work

9. BSBOHS407A Monitor a safe workplace. Monitor a safe workplace is all about workplace
health and safety, how you to manage health and safety (OHS) in your workplace.

10. BSBBRSK401A Identify risk and apply risk management processes. This unit specifies the
outcomes required to identify risks and apply established risk management processes
with the person's own work responsibilities and area of operation

This qualification requires the following Employability Skills:

Learning Strategies:

You will receive a Learner guide for each unit of the course. These guides provide you with a series of structured learning activities that will guide you through the requirements of the unit. Your learning is self-paced meaning you can progress at your own rate. You will be required to access and research information from the internet. Details of the web addresses and processes will be provided.

You will also have access to one of PDT’s qualified trainers or “coach”, who will be available either by email, web forum or telephone to support your ongoing learning needs.

About your coaches:

PDT coaches are very experienced and are selected due to the fact that they possess all of the following:

· Significant experience within management and the training industry

· A desire and commitment to help people achieve their goals

· Personally hold the Certificate IV in Business (Frontline Management)

Each student is personally inducted into the program by their coach so that the student understands learning and assessment processes.

How do I Enrol?

Contact Personnel Development & Training by

Email: persdev@bigpond.com or Telephone 08 8373 4853 and we will send you an Enrolment Form.